Shipping & Delivery

Christmas is our busiest time of year - please read our delivery information carefully before placing your order.

*Please note, our office will close at 4.00pm GMT on Wednesday 23rd December 2020, and re-open on Monday 4th January 2021. Our customer service desk will be unavailable during this time. Orders placed during this period will be processed on Monday 4th January 2021.* 

Around this time of year, we recommend you choose the guaranteed Special Delivery option to avoid disappointment. Our final day for Christmas shipping is Wednesday 23rd December 2020. Orders placed after this time will not arrive until the new year.

 Christmas Shipping: UK

We would expect orders using Standard Delivery to arrive before Christmas when placed on or before Thursday 17th December 2020.

We would expect orders using Express Delivery to arrive before Christmas when placed on or before Sunday 20th December 2020.

We would expect orders using Special Delivery to arrive before Christmas when placed on or before 11.00am GMT Tuesday 22nd December 2020.

Other than Special Delivery, our delivery timeframes are only estimates based on Royal Mail guidelines and are not guaranteed. Special Delivery items sent on Wednesday 23rd December are not guaranteed for delivery on Thursday 24th December.

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You should find all the delivery information you need on this page. If you have any queries, please contact us: enquiries@theenglishshavingcompany.com.

We ship orders Monday – Friday, excluding Bank Holidays. Depending on the order value shipping is either charged at less than cost to us or FREE (UK only).

Shipping Rates & Times: UK

Standard Delivery. We currently offer Free Standard Delivery on all orders over £15.00. A postal charge of £2.50 is added to orders under the value of £15.00. The standard delivery method for UK parcels is Royal Mail 48, which usually takes 2-3 business days. Delivery times are from the point of dispatch.

Express Delivery. If you wish you can select Express Delivery at the checkout. The charge for Express Delivery is £2.99. We currently offer Free Express Delivery on all orders over £30.00. The express delivery method for UK parcels is Royal Mail 24, and usually takes 1-2 business days. Delivery times are from the point of dispatch.

Special Delivery. This next day delivery service is available on orders placed before 2.00pm Monday – Friday. Special Delivery guarantees delivery before 1.00pm the following day; a signature is required at the time of delivery.  If the parcel cannot be signed for/delivered it will be held at the nearest postal sorting office for collection. The cost of Special Delivery service is £7.50.

Additional Information. Any Special Delivery order placed after 2.00pm on Friday, or at any time on Saturday or Sunday, will be shipped the following Monday to be delivered the following Tuesday. Special Delivery orders placed on a Public/Bank Holiday will be shipped the next working day.

We will always try our best to ship any Special Delivery order on the same day, even if placed after 2.00pm. However, please be aware the likelihood is that it will not be dispatched until the next working day.

You will receive a confirmation email when your order has been shipped.  Please note, delivery times are only a best estimate and The English Shaving Company cannot take responsibility for any delays caused by customs or local postal delivery services.

Shipping Rates & Times: International

Christmas Shipping: International

International posting times vary by region. Whether choosing International Standard or International Signed Delivery, the shipping time is the same. Please see below for cut-off order dates for Christmas 2020 delivery.

Thursday 3rd December        

Australia, New Zealand

Tuesday 8th December          

Africa, Asia, Caribbean, Central and South America, Far and Middle East

Wednesday 9th December

Canada, Cyprus, Malta

Thursday 10th December      

Greece, Eastern Europe, Turkey, Czech Republic, Finland, Italy, Poland, Sweden, USA

Tuesday 15th December        

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Thursday 17th December      

Belgium, France, Ireland, Luxembourg

Please note, these cut-off times are not guaranteed and are only provided as guidance by our shipping partner.

All international orders placed up until Thursday 17th December will be prioritised and dispatched. To avoid disappointment, order as early as possible.

Please select the International Signed Delivery option when placing your order to receive a tracking number for your shipment.

All the above dates are based on the recommendations of our shipping provider Royal Mail.

If you need any more information regarding Christmas 2020 delivery, please email us at enquiries@theenglishshavingcompany.com or phone us on: +44 (0)114 270 0322.

N.B.  The English Shaving Company cannot take responsibility for the late arrival of shipments that occur as a result of customs delays or adverse local weather conditions. If you need to contact us regarding your shipment, please make sure you have your order reference and the date of your order to hand.

Royal Mail International Standard Delivery. This is our standard delivery method for all international orders. No tracking facility is included with this method. We currently offer International Standard Delivery for £2.99 on all orders over £40.00. For orders totalling under this amount, parcels sent to the EU will have a delivery charge of £4.95 added. Parcels sent to ROW will have a delivery charge of £8.95 added. Parcels sent to the USA will have a delivery charge of £11.95 added.

Royal Mail International Signed Delivery. This option is available for all international orders. Parcels sent to the EU will have a delivery charge of £11.00 added. Parcels sent to ROW will have a delivery charge of £14.50 added. Parcels sent to the USA will have a delivery charge of £18.50 added.

Additional Information - The International Signed Delivery service does not guarantee faster delivery, but does provide a tracking facility so you can follow the progress of your shipment.

You will receive a notification email when your order has been dispatched. Please note, delivery times are only a best estimate and Edwin Jagger cannot take responsibility for any delays caused by customs or local postage providers.

Estimated Delivery Times for all destinations: 

Destination

Expected Delivery Time

UK, Northern Ireland and Channel Islands

1-3 business days

Rest of Europe

5-7 business days

USA and Canada

 7-12 business days

Rest of the World

 7-12 business days 


Although most parcels arrive within the expected delivery time, occassionally some parcels are held up due to factors beyond our control. If your parcel does not arrive within the expected delivery time, please wait until the maximum period has expired before contacting us. After the maximum period has elapsed, we will investigate the issue on your behalf and propose a suitable solution. The maximum delivery time is 15 days for UK orders, 23 days for the rest of Europe, and 30 days for the rest of the world.

Restricted Products

Due to regulations enforced by our shipping provider, we are not permitted to send any liquid Aftershaves, Colognes, EDTs or any other liquid product containing alcohol to any country outside the UK. This restriction is due to guidelines within the postal system that impose a ban on sending all such items containing alcohol by air.

All products restricted in this manner are clearly labelled as such on this website. Customers attempting to have any such products shipped outside of the UK will be prevented from doing so during the checkout process.

Delays & Out of Stock Items

While we make every effort to have accurate stock numbers in our system, occasionally an item may go out of stock. If we are unable to obtain more stock of that item within a day or two of your order, we will always contact you to inform you via the email address or telephone number you provided about the probable delivery delay period. Alternatively, we may offer you an alternative item. If you cannot accept the delay or the alternative we offer, we will issue a full refund.