Customer Services

Looking for delivery (shipping) information or need advice on returning an item?

Email and Telephone Enquiries

If you have a question about a product listed on our Website, or need to enquire about an order, please use the Contact Us form below, or call us on 0114 270 0322 for advice.

Our office hours are 9.00am until 4.00pm GMT, Monday to Friday. You may leave a message outside of these hours, and we will get back to you as soon as possible.

Contact Us

Contact Information

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Restricted Products: Due to regulations enforced by The Royal Mail, we are not permitted to send any liquid Aftershaves, Colognes or EDTs to any country outside the UK. This restriction is due to guidelines within the postal system that impose a ban on sending all such items containing alcohol by air.

All products restricted in this manner are clearly labelled as such on this Website. Customers attempting to have any such products shipped outside of the UK will be prevented from doing so during the "Checkout" process.

Security

We would like to take this opportunity to reassure our customers that our website adheres to the highest standards of online security. As well as offering a 24/7, convenient, and easy-to-use online service, you can rest assured that any details you provide us with will remain secure.

The Global Payments gateway uses the industry standard encryption system SSL to ensure the security of sensitive data transmitted across the Internet. We won't pass your details to any third party.

Cookies

The online shopping function uses a cookie to record a unique reference so that we can keep track of what you order. It takes up about 90 bytes of space and is only accessible by us. If your browser is set to reject cookies or if your network firewall won't allow them you won't be able to shop!

Returns

For information and guidance on returning items to us, please refer to our dedicated returns page

Complaints

If, having received your purchases, you feel you have cause to complain about goods or service you have received, we would like to hear from you. Your comments about The English Shaving Company, products and staff, are valuable to us and we will deal with them speedily and efficiently to address your complaint. If you wish to return items you have purchased to us please refer to our returns policy.

Site Images and Text Copyright

The English Shaving Company and Edwin Jagger Logos are registered Trademarks.

No part of any English Shaving Company website, publication or product may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of The English Shaving Company.

Please note that copyright exists on all images used on The English Shaving Company website. No images or text must be copied without our express permission.

We are often happy to provide images for positive editorial use, however unauthorised use is strictly forbidden.

To request permission to use either text or imagery please email your request to [email protected] and await approval before publishing or reproducing any image in any form.

 

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