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Home / Customer Services and Delivery
Heavy ParcelsIf the shipping cost to any country outside the UK is prohibitively high, the Company reserves the right to cancel and fully refund the order. International orders weighing 2kg or more will be charged with a standard postage and packaging fee of £25, regardless of the order value and may be split into two parcels, due to Royal Mail weight restrictions or sent by courier.
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| Destination | Delivery Time | Maximum |
| UK, Northern Ireland and Channel Islands | 1-3 working days | 15 days |
| Rest of Europe | 5-7 working days | 23 days |
| USA and Canada | 7-12 working days | 30 days |
| Rest of World | 7-12 working days | 30 days |
We will always endeavour to dispatch all orders the day they are received if the order is placed before 1pm. Due to the handmade nature of some of our products there may be delays. If this is the case we will always contact you to alert you to possible delay via the email address or telephone number you submit on your order. Occasionally, an 'out of stock' situation arises. In this case we will offer an alternative or inform you when we will be able to fulfil your order and ask you how you would like us to proceed. Delivery times are only approximate. The English Shaving Company cannot take responsibility for the postal delivery services outside the UK.
Additional Delivery Options..1. Special Delivery:
2. International "Signed For":
Gift Wrap..Our gift wrapping service is now available at the cost of per item. We will use smart, quality paper and contrasting ribbon. If the recipient resides at an alternative address we will not divulge the value of the gift. A delivery note only will be in the package. A copy invoice will be sent to your address. To add gift wrap to your order select the ‘Gift-wrap’ icon in the shopping basket.
Christmas Gift Wrap! 
For a limited period - and for the same price as our standard gift wrap - we have also introduced a Christmas Gift Wrap option. Simply select the correct icon (illustrated) during the checkout process.
Payment..You can pay for goods using any of these popular payment debit and credit cards. We use WorldPay's totally secure on-line shopping system, but if you would prefer to place your order over the telephone, please refer to our contact details page.
Security..The WorldPay site uses the industry standard encryption system SSL to ensure the security of sensitive data transmitted across the Internet. We won't pass your details to any third party.
Cookies..The online shopping function uses a cookie to record a unique reference so that we can keep track of what you order. It takes up about 90 bytes of space and is only accessible by us. If your browser is set to reject cookies or if your network firewall won't allow them you won't be able to shop!
If, having received your purchases, you feel you have cause to complain about goods or service you have received, we would like to hear from you. Your comments about The English Shaving Company, products and staff, are valuable to us and we will deal with them speedily and efficiently to address your complaint. If you wish to return items you have purchased to us please refer to our returns policy.
The English Shaving Company and Edwin Jagger Logos are registered Trademarks.
No part of any English Shaving Company website, publication or product may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of The English Shaving Company.
Please note that copyright exists on all images used on The English Shaving Company website. No images or text must be copied without our express permission.
We are often happy to provide images for positive editorial use, however unauthorised use is strictly forbidden.
To request permission to use either text or imagery please email your request to enquiries@theenglishshavingcompany.com and await approval before publishing or reproducing any image in any form.
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Christmas Delivery Information - 2011