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Home / Customer Services and Delivery

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Christmas Delivery icon (sleigh!)Christmas Delivery Information!

Delivery to UK

Orders placed up to and including Tuesday December 15th should arrive before Christmas, thereafter you may decide to choose "Special Delivery" to avoid disappointment.
From December 18th and until December 21st, providing the selected items are in stock, orders can only be guaranteed if you select the "Special Delivery" option.

Delivery to Europe

All orders placed up to and on 14th December will be processed and sent and we are optimistic you will have delivery before Christmas.

Please ensure that you select the "International Signed For" option when placing your order(s).

Shipping to USA & Canada

All orders placed up to and on 12th December will be prioritised and sent however, though we are optimistic, due to international postal services, we cannot necessarily guarantee delivery before Christmas.

Please ensure that you select the "International Signed For" option when placing your order(s).

Rest of the World

All orders placed up to and on 10th December will be prioritised and sent however, though we are optimistic, due to international postal services, we cannot necessarily guarantee delivery before Christmas.

Please ensure that you select the "International Signed For" option when placing your order(s).

 

Please call us if you need more information email us at enquiries@theenglishshavingcompany.com or phone us on: +44 (0)114 2706706

Delivery..

All parcels are sent by First Class Royal Mail

All parcels are sent by First Class Royal Mail (additional options are also available).

The English Shaving Company delivers worldwide, postage & packaging is calculated by the weight of your order. In the UK there is no delivery charge for orders over the value of £100. Outside the UK, there is no delivery charge for orders over the value of £150.

Please note: Heavy Parcels: If the shipping cost to any country outside the UK is prohibitively high, the Company reserves the right to cancel and fully refund the order. International orders weighing 2kg or more will be charged with a standard postage and packaging fee of £25 regardless of the order value and may be split into two parcels, due to Royal Mail weight restrictions or sent by courier.

Our shipping costs are very reasonable and competitive. All shipping costs are calculated by the weight of the items ordered.

In UK our minimum postage and packing is £3.30 for one item and then increases to £4.50, £5.50 etc depending on the parcel weight. Similarly shipping rates around Europe, USA and other countries are also extremely competitive.

If you would like to know the exact shipping cost of your items, please proceed with your order and, before you are asked to pay, you will see a detailed breakdown.

Delivery icon (truck)Approximate Delivery Times..

Destination Delivery Time Maximum
UK, Northern Ireland and Channel Islands 1-3 working days 15 days
Rest of Europe 3-5 working days 23 days
USA and Canada 5-7 working days 30 days
Rest of World 5-10 working days 30 days

We will always endeavour to dispatch all orders the day they are received if the order is placed before 1pm. Due to the handmade nature of some of our products there may be delays. If this is the case we will always contact you to alert you to possible delay via the email address or telephone number you submit on your order. Occasionally, an 'out of stock' situation arises. In this case we will offer an alternative or inform you when we will be able to fulfil your order and ask you how you would like us to proceed. Delivery times are only approximate. The English Shaving Company cannot take responsibility for the postal delivery services outside the UK.

Delivery icon (truck)Additional Delivery Options..

1. Special Delivery:

  1. For UK orders only.
  2. Guaranteed next day delivery before 13.00.
  3. Service provides a tracking number.
  4. Signature required for delivery.
  5. An extra charge will be levied for this service

2. International "Signed For":

  1. This service is for customers outside UK.
  2. Orders up to 2kg.
  3. Service provides a tracking number.
  4. Signature required for delivery.
  5. An extra charge will be levied for this service

Gift Wrap..

Our gift wrapping service is now available at the cost of per item. We will use smart, quality paper and contrasting ribbon. If the recipient resides at an alternative address we will not divulge the value of the gift. A delivery note only will be in the package. A copy invoice will be sent to your address. To add gift wrap to your order select the ‘Gift-wrap’ icon in the shopping basket.

*new!* - Christmas Gift Wrap Christmas Gift Wrap! new

For a limited period - and for the same price as our standard gift wrap - we have also introduced a Christmas Gift Wrap option. Simply select the correct icon (illustrated) during the checkout process.

Payment..

You can pay for goods using any of these popular payment debit and credit cards. We use WorldPay's totally secure on-line shopping system, but if you would prefer to place your order over the telephone, please refer to our contact details page.

Security..

The WorldPay site uses the industry standard encryption system SSL to ensure the security of sensitive data transmitted across the Internet. We won't pass your details to any third party.

Cookies..

The online shopping function uses a cookie to record a unique reference so that we can keep track of what you order. It takes up about 90 bytes of space and is only accessible by us. If your browser is set to reject cookies or if your network firewall won't allow them you won't be able to shop!

Complaints..

If, having received your purchases, you feel you have cause to complain about goods or service you have received, we would like to hear from you. Your comments about The English Shaving Company, products and staff, are valuable to us and we will deal with them speedily and efficiently to address your complaint. If you wish to return items you have purchased to us please refer to our returns policy.

Site Images & Text Copyright..

The English Shaving Company and Edwin Jagger Logos are registered Trademarks.

No part of any English Shaving Company website, publication or product may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of The English Shaving Company.

Please note that copyright exists on all images used on The English Shaving Company website. No images or text must be copied without our express permission.

We are often happy to provide images for positive editorial use, however unauthorised use is strictly forbidden.

To request permission to use either text or imagery please email your request to enquiries@theenglishshavingcompany.com  and await approval before publishing or reproducing any image in any form.


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selected Edwin Jagger products are now also available on amazon.co.uk - click here to see a complete list..
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